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Oct 3, 2022 ... Further details about how the engagement index score and other headline scores are calculated is outlined in the final page of this report.

Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

Jul 15, 2022 ... The Ombudsman's Annual Report and Accounts 2021 - 2022 ... Our 2021-2022 Annual report and Accounts give details of our performance over the past ...

July to September 2021 performance statistics ... We investigate complaints about the NHS in England and UK government departments and their agencies. Enquiries.

Mar 30, 2023 ... We ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the ...

Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing an independent, impartial and fair complaints ...

There is improved correlation between the Quality Standard and Complainant Feedback scores for Quality Standard 6 (Our reports and decision contain an ...

Quality Standards results 2021/22 Quarter 2 (July to September) · 1. We take equal consideration of the complainant's and OWI accounts statements and evidence ...

Gender pay gap report 2021 · The difference between the mean hourly rate of pay for men and that of women was 5.77%. · The difference between the median hourly ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations we ...