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Save the date: Working seminar on the Manchester Memorandum 9-10 November 2021 The Parliamentary and Health Service Ombudsman (PHSO) UK in partnership with ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations ...

Our Service Charter makes commitments about the service we provide at different stages of our process. We use these commitments to measure how well we are ...

Delivering an exemplary ombudsman service Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing an ...

Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

Jul 18, 2022 ... Throughout 2021-. 22, PHSO has exposed injustice through its casework and investigation reports. In July 2021 PHSO published. Unlocking ...

The MP survey 2021, also conducted by YouGov, secured 103 responses from MPs via an online survey. Finally, the External Stakeholders survey was undertaken by ...

Here are the results of our 2021 staff engagement survey. Download the 2021 staff survey results presentation (PDF 413B). The annual staff survey is an ...

Jan 27, 2021 ... 2021/22. She referred members to Table 1, which set out the ... Anu Singh will succeed Dean Fathers as Board Diversity Champion from 1. March 2021 ...