Important information for people complaining about UK government departments or other public organisations.
On Thursday 30 May 2024, Parliament was dissolved until after the General Election on 5 July.
This affects the way that we handle complaints about UK government departments and other public organisations. By law, an MP must refer these complaints to us so that we can investigate them, but during the pre-election period there will not be any MPs to do this.
This means that while Parliament is dissolved, we cannot by law accept new complaints about UK government departments and other public organisations. Please contact your local MP as soon as possible after 5 July and ask them to refer your complaint to us, so that we can look into it further.
Complaints about the NHS in England are not affected by this, and we can accept new complaints about the NHS throughout the election period.
You can complete your complaint form now so it is ready for you to give to your MP after the election. Use our online complaint form or download a complaint form.