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Capturing and reporting on learning from complaints

The Treasury's Managing Public Money gives guidance on how UK Central Government should handle remedy. • Cabinet Office guidance on preparing annual reports and ...

PACAC Annual Scrutiny Report 2018-19

Sep 10, 2020 ... The PHSO should also include casework assurance scores against the Service Charter in its Annual Report. (Paragraph 40). We are committed to ...

Audit, Risk and Assurance Committee

Before the Accounting Officer signs off the Annual Report and Financial Statements, the Committee should scrutinise: that the accounting policies in place ...

PACAC Annual Scrutiny Report 2022-23: response from the ...

May 9, 2024 ... Around 44% of the complainants surveyed by PHSO report that they have a disability. This is significantly above the population average of. 17.7% ...

Approved Minutes of the Extra-ordinary Board meeting held on 11 ...

Jul 11, 2019 ... The Board recorded their thanks to Richard Lord. PHSO Annual Report. 3.9. Alex Robertson outlined the changes that had been made to the Annual ...

Approved Minutes of the Board Extraordinary meeting held at 11:05 ...

Jul 9, 2020 ... approve the 2019/20 Annual Report and Accounts, and that the Chair sign the letter of representation. 4. PHSO Annual Report and Accounts 2019-20.

19 results - | Parliamentary and Health Service Ombudsman (PHSO)

PHSO staff are required to report the offer or receipt of gifts and hospitality with a value of £25 or more, and we. The Ombudsman's annual report and accounts ...

Consultation responses

Our 2021-2022 Annual report and Accounts give details of our performance ... We lay our annual reports before Parliament each year. Consultation ...

Governance statement

This is the governance statement taken from our annual report 2024 to 2025. Introduction This governance statement sets out the governance, risk management ...

Complaints about acute trusts April to June 2015

This differs from how we have reported on complaints in other reports, including our annual report, where information is reported on an individual complainant ...