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Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

DWP failed to make clear that some people could be worse off as a result of the pension reforms. This meant that some individuals were not aware that they might ...

MMO wrote to Complainant V to tell them that they had permission to fish for sea bass but that they could not use the hook and line method. Complainant V used ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

There were problems with repeat prescriptions. The practice explained that this was a communication problem with a local pharmacy but it did not give Mr B an ..

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Jul 19, 2021 ... communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told ..

Neglect of man's basic needs in hospital and poor communication led to confusion about what was happening ... Mrs B complained about the care provided to her ...

Jan 31, 2015 ... Poor communication is at heart of many dental complaints, finds ombudsman ... The Parliamentary and Health Service Ombudsman is today urging ...

Communications Ombudsman. The Communications Ombudsman may be able to help if you have an unresolved complaint about your internet or telephone provider. They .