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DWP failed to make clear that some people could be worse off as a result of the pension reforms. This meant that some individuals were not aware that they might ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told us it made ...

Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

They handle disputes between consumers and communication companies that are signed up to their scheme. Communications and Internet Services Adjudication Scheme ...

Jan 31, 2015 ... Poor communication is at heart of many dental complaints, finds ombudsman ... The Parliamentary and Health Service Ombudsman is today urging ...

HMCTS's poor communication with man in his nineties about bailiff visits ... Mr A complained that HM Courts & Tribunals Service (HMCTS) sent bailiffs to the ...

We are continuing to respond to enquiries from current complainants and accept new complaints about communication of changes in state pension age, and ...

Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, .

Poor communication with patient's family | Parliamentary and Health ... The Trust did not communicate well with Mr Ys family and did not explain the reasons why ...