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DWP failed to make clear that some people could be worse off as a result of the pension reforms. This meant that some individuals were not aware that they might ...

Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Poor communication by the Gambling Commission when it dealt with a complaint about the National Lottery ... Mr G complained about delays and lack of action by ...

We find that between 1995 and 2004, DWP's communication of changes to State Pension age reflected the standards we would expect it to meet. Accurate information ...

MMO wrote to Complainant V to tell them that they had permission to fish for sea bass but that they could not use the hook and line method. Complainant V used ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Jul 19, 2021 ... communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told ..

Interim Head of External Communications | Parliamentary and ... Sep 19, 2017 ... ... communication strategies and campaigns to engage our target audiences with ...

Communication of changes to inflation of state pensions · Delay in returning passport meant missed holiday · Delayed diagnosis of HIV resulted in pneumonia ...