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DWP failed to make clear that some people could be worse off as a result of the pension reforms. This meant that some individuals were not aware that they might ...

Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

They handle disputes between consumers and communication companies that are signed up to their scheme. Communications and Internet Services Adjudication Scheme ...

communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told us it made ...

communications failings and misunderstandings that lie at ... The second is about recognition of the importance of ongoing communication. Family of murder ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Poor communication with patient's family | Parliamentary and Health ... The Trust did not communicate well with Mr Ys family and did not explain the reasons ...

For example, whether you will communicate with the representative, or whether you will send communications to both the person and their representative. Page 19 ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Jan 31, 2015 ... Poor communication is at heart of many dental complaints, finds ombudsman ... The Parliamentary and Health Service Ombudsman is today urging ...