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Contents. Good practice with regard to remedies means: Getting it right · Being customer focused · Being open and accountable · Acting fairly and ...

... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...

And closer to home,. PHSO and the LGO will use the framework to improve the way we work by integrating the vision into principles of good complaint handling.

Our Principles of Good Complaint Handling say public bodies should ensure that all feedback and lessons learnt from complaints contribute to service improvement ...

you think your organisation should consider referring someone to their regulator. This guide is one of the Good complaint handling series, designed to help you ...

Has the complaint been handled in line with: NHS Complaints Regulations; Ombudsman's Principles of Good Complaint Handling; Ombudsman's Principles for Remedy ...

continuing to meet the principles and values set out in Good medical practice. ... management for all doctors; or Research which refers to Good practice in ...

The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG Complaint Standards] to help public ...

The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...

The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.