A closer look – carrying out the investigation
Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints.
https://www.ombudsman.org.uk/.../Closer_look_carrying_out_the_investig...Providing a remedy | Parliamentary and Health Service Ombudsman ...
make a meaningful apology. This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the ...
https://www.ombudsman.org.uk/.../complaint...complaint.../good-complaint...Our role | Parliamentary and Health Service Ombudsman (PHSO)
... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...
https://www.ombudsman.org.uk/publications/womens-state.../our-roleAnnex A: Our approach and the evidence we gathered ...
... Principles of Good Administration and Good Complaint Handling, My Expectations, the Duty of Candour, and the Complaints Regulations. We considered whether ...
https://www.ombudsman.org.uk/...complaints.../annex-our-approach-and-e...NHS Complaint Standards | Parliamentary and Health Service ...
... good complaint handling guides set out how organisations providing NHS services should approach complaint handling ... Our Principles · Corporate ...
https://www.ombudsman.org.uk/...we.../complaint.../nhs-complaint-standar...Other NHS complaint handling requirements | Parliamentary and ...
Good complaint handling guides · NHS Complaint Standards toolkit ... principles if relevant concerns are identified during the handling of a complaint.
https://www.ombudsman.org.uk/.../complaint...complaint.../complaint.../oth...Welcome to the Parliamentary and Health Service Ombudsman ...
New Good complaint handling guides for NHS · guides. New Good complaint handling guides for UK central government. Information for people who want to make a ...
https://www.ombudsman.org.uk/General practice complaint handling: our findings and key areas for ...
The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...
https://www.ombudsman.org.uk/.../general-practice-complaint-handling-ou...Complaints and other procedures | Parliamentary and Health ...
you think your organisation should consider referring someone to their regulator. This guide is one of the Good complaint handling series, designed to help you ...
https://www.ombudsman.org.uk/.../complaint...complaint.../good-complaint...Designing good together: transforming hospital complaint handling
NHS staff member. 'A general principle would be fostering a culture of communication, so you're not just encouraging complaints, but good feedback as well.'.
https://www.ombudsman.org.uk/.../Designing_good_together_transforming...