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you think your organisation should consider referring someone to their regulator. This guide is one of the Good complaint handling series, designed to help you ...

Our Principles of Good Complaint Handling say public bodies should ensure that all feedback and lessons learnt from complaints contribute to service improvement ...

The Ombudsman's Principles 2009: the Ombudsman's Principles of Good Administration, of Good Complaint Handling and for Remedy are broad statements of what ...

The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.

NHS staff member. 'A general principle would be fostering a culture of communication, so you're not just encouraging complaints, but good feedback as well.'.

Jul 20, 2016 ... ... complaint in the run up to the General Election · For organisations we investigate · Good complaint handling ... Principles · Corporate ...

Jun 15, 2017 ... ... good local complaint handling and investigations look like. This ... complaints' and the Ombudsman's Principles. I was pleased to hear ...

Apr 24, 2020 ... standards for good practice in complaint-handling, known as the Complaints. Standards Framework, which we will be launching later this year ...

Dec 11, 2012 ... In the words of one of our Principles of Good. Complaint Handling, they were 'equipped and empowered to act decisively to resolve complaints'.

Nov 12, 2018 ... Good Complaint Handling, and Principles for Remedy, where experience ... lessons from complaints and discuss good complaint handling in 2017-.