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In a follow-up survey of local GP complaints services in March 2015 ... It said that 'people often feel that reception staff were acting as “gate ...

PHSO's values were developed in close consultation with our staff so we all have a shared understanding about the type of ombudsman service we want to be. The ...

While satisfaction with general practice services was recently rated higher than other NHS services, it's the lowest score since the survey started in 1983.

... staff) not always feeling supported to give feedback, raise concerns or complain. Work force problems, the growing need and rising expectations of an older ...

Mar 21, 2024 ... 2014 and updated annually (most recently, in April 2022). • ... Initial tracker surveys included people who would retire within five years of 2016 ...

... survey of over 4,200 respondents. We held workshops to test our findings with ... People were most likely to complain about staff behaviour. Complaints ...

Survey response of doctor working in general practice. Where conversations ... In its 2022 report, the Learning Disabilities Mortality Review Programme (LeDeR).

If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice,.

Interviews took place in September 2022 over phone or zoom, lasting around 1 hour. Quantitative survey. Fieldwork was carried out between the 25th of October ...

to PHSO Outreach Research in 2022. Similarly, the survey found that only 4% of people not satisfied with the outcome of their complaint take their complaint ...