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The Ombudsman's Annual Report and Accounts 2017-2018
Jul 18, 2018 ... Our most recent annual staff survey from October 2017, completed by ... between 1 June 2015 and 1 February 2022. All members who switch ...
Budget and business plan 2023-2024
Apr 19, 2023 ... Our achievements in 2022/23 ... Charter Survey. The ways in which we gather qualitative data about ...
Our broad pay ranges | Parliamentary and Health Service ...
Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports · Report by the National Audit Office · Gender pay gap report · Our strategy ...
Business plan 2022/23
PHSO's values were developed in close consultation with our staff so we all have a ... To accompany the event, we published the results of our survey of ...
Parliamentary and Health Service Ombudsman Peer Review 2022 ...
Nov 16, 2022 ... We agree. We are developing this as part of our business planning for. 2023/24, to make sure that we are joined up in our reporting to staff ...
NHS Complaint Standards 2021-22 pilot evaluation report
staff do not have access to consistent, high-quality training on complaint handling. • organisations rarely see complaints as a valuable learning resource. We ...
What needs to change? | Parliamentary and Health Service ...
Annex C: The survey – summary ... Trusts should demonstrate to their boards that they have clear objectives both for their organisations and their staff to be ...
Unlocking Solutions in Imaging: working together to learn from ...
Jul 7, 2021 ... Committee by the end of March 2022. They should provide ... The Standards stress that 'senior staff should make sure every member of staff.
How we're using research to address barriers to complaining ...
Aug 22, 2023 ... In our 2022 to 2025 corporate strategy, we have committed to finding ... We will develop opportunities for our staff to get involved in ...
Executive summary | Parliamentary and Health Service Ombudsman ...
While satisfaction with general practice services was recently rated higher than other NHS services, it's the lowest score since the survey started in 1983.