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PHSO's values were developed in close consultation with our staff so we all have a shared understanding about the type of ombudsman service we want to be. The ...

We independently investigate complaints about UK government departments, other public organisations and the NHS in England. We believe complaints have the power ...

We adapted rapidly to new ways of working, with the majority of staff working from home for the whole of ... 2022/23, allowing for a period of recovery and ...

Nov 16, 2022 ... We agree. We are developing this as part of our business planning for. 2023/24, to make sure that we are joined up in our reporting to staff ...

... survey of over 4,200 respondents. We held workshops to test our findings with ... People were most likely to complain about staff behaviour. Complaints ...

... survey to use in their complaint process. ... This was an important issue to address, and it was encouraging to see the Standards working for staff and not ...

health and care staff who work with them, to inform the programme of future ... the last three months of life through an annual survey. there are a number ...

Survey response of doctor working in general practice. Where conversations ... In its 2022 report, the Learning Disabilities Mortality Review Programme (LeDeR).

If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice,.

to PHSO Outreach Research in 2022. Similarly, the survey found that only 4% of people not satisfied with the outcome of their complaint take their complaint ...