Minutes of the Board Open Session meeting held on 22 March 2023 ...
Mar 22, 2023 ... 8.4. The CEO highlighted the continued progress in managing demand, and the positive and encouraging results of the staff survey. ... 2022-23.
https://www.ombudsman.org.uk/.../APPROVED%20Minutes%20-%20Boar...Memorandum to the Public Administration and Constitutional Affairs ...
Oct 29, 2021 ... We will launch PHSO's new strategy for 2022-25 later in the current business year. ... Staff survey results 2020. 12 We have included a selection ...
https://www.ombudsman.org.uk/.../20211029%20PHSO%20Memorandum...Our commitment to acceptable behaviour | Parliamentary and Health ...
Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports · Report by the National Audit Office · Our strategy 2022 to 2025 ...
https://www.ombudsman.org.uk/.../our-commitment-acceptable-behaviourMake complaints count: Share your views on new Complaint ...
Mar 22, 2022 ... Please take a few minutes to complete our survey and help make complaints count. The survey is open until 31 May 2022. Share this page. Print ...
https://www.ombudsman.org.uk/.../make-complaints-count-share-your-vie...The Ombudsman's Annual report and accounts 2023 to 2024
Jul 15, 2024 ... Our annual employee engagement survey saw a response rate of 83%, compared with 78% in 2022. Employee engagement is the extent to which ...
https://www.ombudsman.org.uk/.../Ombudsmans_Annual_Report_2023_2...Spotlight on maternity care: your stories, your rights
... 2022 for maternity services across England. We also appreciate the hard work of healthcare staff to improve them, especially when the NHS is under such ...
https://www.ombudsman.org.uk/.../Spotlight_on_maternity_care_your_stor...Annex D: The visits – summary | Parliamentary and Health Service ...
... survey and the review. ... Trusts also told us that an area they needed to work on was sharing with staff what had been learned from complaints and investigations ...
https://www.ombudsman.org.uk/.../review.../annex-d-visits-summaryOur Publication Scheme
Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports · Report by the National Audit Office · Our strategy 2022 to 2025 ...
https://www.ombudsman.org.uk/about-us/.../our-publication-schemeSearch Results | Parliamentary and Health Service Ombudsman ...
Annual report 2022-23: an efficient, enhanced ... establish an ... Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports ...
https://www.ombudsman.org.uk/search-results/annual%20report/4The Ombudsman's Annual Report and Accounts 2020-2021
Jul 19, 2021 ... 2022-23. This will allow for a period of recovery and stabilisation ... In 2020, 73% of our workforce responded to our annual staff survey.
https://www.ombudsman.org.uk/.../Parliamentary_and_Health_Service_Om...