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Annex A: Our approach and the evidence we gathered ...

... survey, visits to trusts, and an advisory panel ... We spoke to a wide variety of staff including directors of nursing, complaints managers, complaints staff, ...

The Ombudsman's Annual Report and Accounts 2020-2021

Jul 19, 2021 ... 2022-23. This will allow for a period of recovery and stabilisation ... In 2020, 73% of our workforce responded to our annual staff survey.

| Parliamentary and Health Service Ombudsman (PHSO)

... Staff surveys ... 2.20 Board members involvement in PHSO projects Terms of ... (pdf). Nov 1, 2022 ... the Head of Internal Audit Annual Report and opinion ...

Performance against our service charter | Parliamentary and Health ...

... staff. Organisations within the NHS and the wider public sector, as well as ... We aim to speak to around 600 complainants for the telephone survey for each ...

Information promise | Parliamentary and Health Service ...

Staff surveys · Strategic plans and annual reports · Report by the National Audit Office · Gender pay gap report · Our strategy 2022 to 2025 · Performance ...

Our Publication Scheme

Our strategy 2022 to 2025 · Performance against our service charter · Jobs and ... Corporate reporting: how we are performing · Staff surveys · Strategic plans ...

The Ombudsman's Annual report and accounts 2023 to 2024

Jul 15, 2024 ... Our annual employee engagement survey saw a response rate of 83%, compared with 78% in 2022. Employee engagement is the extent to which ...

UK Central Government Complaint Standards: Analysis of public ...

... 2022 across three channels: • an online consultation survey ... • ask organisations to conduct surveys of their staff to gauge awareness of the Standards.

Draft Minutes

Mar 25, 2024 ... Development Office (FCDO) to letters from the Ombudsman (21. December 2022) and Senior Independent Director (3 July 2023) ... The staff survey has ...

Make complaints count: Share your views on new Complaint ...

Mar 22, 2022 ... Please take a few minutes to complete our survey and help make complaints count. The survey is open until 31 May 2022. Share this page Print ...