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How we are performing | Parliamentary and Health Service ...

Annual reports · Quarterly performance statistics · Service user feedback · Quality Standards · Staff surveys · We use cookies on this site to enhance your user ...

https://www.ombudsman.org.uk/about-us/.../how-we-are-performing

Minutes of the Board Open Session meeting held on 22 March 2023 ...

Mar 22, 2023 ... Action: Full staff survey results to be circulated to Board members. 8.6. Members discussed the sustained increase in demand, and the causes ...

https://www.ombudsman.org.uk/.../APPROVED%20Minutes%20-%20Boar...

Complainant Feedback Survey 2015-16

May 9, 2016 ... Views on our complaint handling process, understanding of our role and perceptions of our staff. • Making recommendations and showing impact.

https://www.ombudsman.org.uk/.../Complainant_feedback_survey_2015-1...

1 PHSO BOARD OPEN SESSION MEETING 31 January 2017 Minutes

Jan 31, 2017 ... 6.13 High level results of the 2016 staff survey had been shared with all staff within three weeks of the survey closing. Each Executive ...

https://www.ombudsman.org.uk/.../PHSO%20Board%20Minutes%2031%2...

Creating a Service Charter for the Parliamentary and Health Service ...

This chapter addresses these three stages by incorporating data from the first two surveys, customer interviews, panel and staff meetings, and workshops with ...

https://www.ombudsman.org.uk/.../Creating_a_Service_Charter_for_the_O...

Making Complaints Count: Supporting complaints handling in the ...

Jul 15, 2020 ... Between October and December 2019, we conducted two online surveys to gather feedback from health staff. We produced two separate surveys for ...

https://www.ombudsman.org.uk/.../%28HC%20390%29%20-%20Making%...

PHSO Annual Report and Accounts 2015-16

Nov 3, 2016 ... The results of our staff survey also showed that there are areas where we can do better. A group of staff have been working with the Executive.

https://www.ombudsman.org.uk/sites/.../PHSO_Annual_Report_2015-16.p...

Peer Review of the Síndic de Greuges de Catalunya

Apr 20, 2020 ... The leadership team may want to consider using an annual confidential staff survey to gauge staff feedback on significant issues. Finally ...

https://www.ombudsman.org.uk/.../Peer%20review_SGC_Abril_2020.pdf

Our strategy 2018-21

Investment in our staff will have equipped them to deliver a high quality casework service, while changing our organisational culture, with our staff survey ...

https://www.ombudsman.org.uk/sites/.../Our%20strategy%202018-2021.pd...

Gransnet survey results are deeply concerning | Parliamentary and ...

Aug 16, 2017 ... This highlights the importance of NHS staff making older patients aware of how to complain, pointing them to available support, and making ...

https://www.ombudsman.org.uk/.../gransnet-survey-results-are-deeply-conc...