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How we are performing | Parliamentary and Health Service ...
Staff surveys. You can see the results of our recent staff surveys here. The Public Administration and Constitutional Affairs Committee (PACAC). PACAC ...
1 in 5 mental health patients don't feel safe in NHS care ...
Feb 19, 2020 ... Almost 70% of people said they had not been told how to complain by NHS staff. ... survey supports what we see too frequently in our casework.
Annual Report 2018-19: A year of milestones in service improvements
Jul 19, 2019 ... I am delighted that these initiatives have together resulted in a staff survey engagement score that is now above the benchmark for high ...
Our strategy 2018-21
Investment in our staff will have equipped them to deliver a high quality casework service, while changing our organisational culture, with our staff survey ...
Our strategy 2018-21 - Delivering an exemplary ombudsman service
Investment in our staff will have equipped them to deliver a high quality casework service, while changing our organisational culture, with our staff survey ...
The Ombudsman's Annual Report and Accounts 2020-2021
Jul 19, 2021 ... In 2020, 73% of our workforce responded to our annual staff survey. Employee engagement is the extent to which employees feel positive about ...
Creating a Service Charter for the Parliamentary and Health Service ...
This chapter addresses these three stages by incorporating data from the first two surveys, customer interviews, panel and staff meetings, and workshops with ...
1 Q3 BOARD MEETING 26 January 2016 Minutes (agreed by Chair)
Jan 26, 2016 ... Given the positive feedback line managers received in the staff survey, the Board stressed that there was an opportunity to develop and.
Devastated families left without answers as avoidable death and ...
Dec 8, 2015 ... The review was based on interviews with hospital staff, a survey of NHS complaint managers and a review of the unresolved NHS complaints ...
The Ombudsman's annual report and accounts 2022 to 2023
Jul 19, 2023 ... In 2022, 78% of the workforce responded to the annual staff survey. Employee engagement is the extent to which employees feel positive about ...