Memorandum to the Public Administration and Constitutional Affairs ...
Our next full staff survey will be in 2016. Page 4. 4. 18 We have committed as part of the Government's Comprehensive Spending. Review ...
https://www.ombudsman.org.uk/.../Memorandum_to_the_Public_Administ...PHSO A4 letterheaded Millbank January 2019
Jul 7, 2022 ... complainant survey questions to remove any ambiguities. ... groups with staff across the organisation and an all-staff survey that will explore ...
https://www.ombudsman.org.uk/.../202207%20PHSO%20response%20to%...1 in 5 mental health patients don't feel safe in NHS care ...
Feb 19, 2020 ... Almost 70% of people said they had not been told how to complain by NHS staff. ... survey supports what we see too frequently in our casework.
https://www.ombudsman.org.uk/.../1-5-mental-health-patients-dont-feel-saf...Report on Complaint Standards consultation
The consultation included: • Online surveys. • Virtual engagement events, where PHSO met with NHS staff, patient advocacy groups and other.
https://www.ombudsman.org.uk/.../Report_on_Complaint_Standards_consu...Annual Report 2018-19: A year of milestones in service improvements
Jul 19, 2019 ... I am delighted that these initiatives have together resulted in a staff survey engagement score that is now above the benchmark for high ...
https://www.ombudsman.org.uk/.../annual-report-2018-19-year-milestones-...Devastated families left without answers as avoidable death and ...
Dec 8, 2015 ... The review was based on interviews with hospital staff, a survey of NHS complaint managers and a review of the unresolved NHS complaints ...
https://www.ombudsman.org.uk/.../devastated-families-left-without-answers...1 PHSO BOARD OPEN SESSION MEETING 13 December 2018 ...
Dec 13, 2018 ... The report was noted. 10.2 Amanda Campbell referred to the Staff Survey results (item 20). She said that she was proud of the Senior Leadership ...
https://www.ombudsman.org.uk/.../Minutes-Board%20Open%20Session-13...Making a difference
Staff survey every year. Annual governance statement. Annual resource accounts. Page 12. Risk management. A key part of our approach to delivering our. Key ...
https://www.ombudsman.org.uk/.../Strategic_plan_2015-16_to_2017-18.p...FOR PUBLICATION MINUTES OF THE PHSO EXTRAORDINARY ...
Sep 17, 2013 ... 2.2 It was agreed that we would assess what had caused current staff survey results; decide on a plan to address them; and have a timeline ...
https://www.ombudsman.org.uk/.../Board_minutes_17_September_2013.p...Memorandum to the Public Administration and Constitutional Affairs ...
Oct 29, 2021 ... PHSO delivered nearly 1,500 days of training to staff 2020-21. This is equivalent to more than three days training per person. Staff survey ...
https://www.ombudsman.org.uk/.../20211029%20PHSO%20Memorandum...