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Making a difference

Staff survey every year. Annual governance statement. Annual resource accounts. Page 12. Risk management. A key part of our approach to delivering our. Key ...

1 PHSO BOARD OPEN SESSION MEETING 13 December 2018 ...

Dec 13, 2018 ... The report was noted. 10.2 Amanda Campbell referred to the Staff Survey results (item 20). She said that she was proud of the Senior Leadership ...

Media statements | Parliamentary and Health Service Ombudsman ...

Parliamentary and Health Service Ombudsman statement on NHS staff survey. 24 February 2015. A Parliamentary and Health Service Ombudsman spokesperson said ...

FOR PUBLICATION MINUTES OF THE PHSO EXTRAORDINARY ...

Sep 17, 2013 ... 2.2 It was agreed that we would assess what had caused current staff survey results; decide on a plan to address them; and have a timeline ...

Memorandum to the Public Administration and Constitutional Affairs ...

Oct 29, 2021 ... PHSO delivered nearly 1,500 days of training to staff 2020-21. This is equivalent to more than three days training per person. Staff survey ...

Complainant Feedback Survey 2015-16

May 9, 2016 ... Views on our complaint handling process, understanding of our role and perceptions of our staff. • Making recommendations and showing impact.

Minutes of the Board Open Session meeting held on 22 March 2023 ...

Mar 22, 2023 ... Action: Full staff survey results to be circulated to Board members. 8.6. Members discussed the sustained increase in demand, and the causes ...

Business Plan 2017-18

The annual staff survey overall engagement score increases by at least. 4%, with improvements also in the following areas: • visibility and accessibility of ...

1 PHSO BOARD OPEN SESSION MEETING 31 January 2017 Minutes

Jan 31, 2017 ... 6.13 High level results of the 2016 staff survey had been shared with all staff within three weeks of the survey closing. Each Executive ...

UK Central Government Complaint Standards: Analysis of public ...

(Government deparment employee). Feedback on this section given outside the survey ... • buy-in from senior staff: staff felt that the Standards will not work if ...