NHS Complaint Standards 2021-22 Pilots Evaluation Framework
- End-case Surveys: staff and complainant surveys (via NHSE's My Expectations survey). - Formal Interviews (taken at Mid Pilot and End-of-pilot phases).
https://www.ombudsman.org.uk/.../NHS_Complaint_Standards_Pilots_Eval...Search Results | Parliamentary and Health Service Ombudsman ...
These initiatives have together resulted in a staff survey engagement score that is ... ... Designing Good Together: transforming hospital complaints ...
https://www.ombudsman.org.uk/search.../designing%20good%20togetherMemorandum to the Public Administration and Constitutional Affairs ...
Apr 24, 2020 ... summary of the latest staff survey results, a copy of the Venice Principles and ... Appendix C: Staff survey results 2019.
https://www.ombudsman.org.uk/.../20200424%20PHSO%20Memorandum...1 PHSO BOARD OPEN SESSION MEETING 25 OCTOBER 2016 ...
Oct 25, 2016 ... 8.2 A staff survey had been undertaken between 1 and 19 September 2016. ... Future surveys to look at treatment of minority staff, staff on ...
https://www.ombudsman.org.uk/.../Board_minutes_25_October_2016.pdfBOARD MEETING 28 September 2015 (Draft) Minutes
Sep 28, 2015 ... 1.2 It was agreed by the Board to defer consideration of the items on the PHSO staff survey results and Ombudsman reform. 2. Audit Committee ...
https://www.ombudsman.org.uk/.../Board_minutes_28_September_2015_3...Approved Minutes of the Board Open Session meeting held on 17 ...
Dec 17, 2020 ... headlines from the 2020 Staff Survey. 9.2. Amanda Amroliwala informed the Board that PHSO's Finance Team had won the. Finance Team of the Year ...
https://www.ombudsman.org.uk/.../Approved%20%20Board%20minutes-O...65% 77% 85% 80% 85% 45% 80% 73% 58% 54%
Another senior member of staff in PHSO. 11. Someone I ... Comparisons to the previous survey relate to the results from the 2018 Civil Service People Survey.
https://www.ombudsman.org.uk/sites/default/.../PHSO_Staff_survey_2019....1 PHSO BOARD OPEN SESSION MEETING 28 September 2017 ...
Sep 28, 2017 ... Ruth Sawtell said that it had been disappointing to see the fall in staff engagement reported in the June. 2017 pulse survey. Amanda Campbell ...
https://www.ombudsman.org.uk/.../PHSO_Board_Minutes_28_September_...Memorandum to the Public Administration and Constitutional Affairs ...
Oct 30, 2020 ... We have commissioned an independent agency to run the 2020-21 staff survey. In 2019 we launched a new Equality, Diversity and Inclusion Strategy ...
https://www.ombudsman.org.uk/.../20201030%20PHSO%20Memorandum...Written evidence - Parliamentary and Health Service Ombudsman
Our staff survey results are overwhelmingly positive compared to previous surveys, with significant improvements in many scores, which we are very proud of. Our ...
https://www.ombudsman.org.uk/.../Memorandum_to_the_Public_Administ...