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Approved Minutes of the Board Open Session meeting held on 18 ...

Jun 18, 2020 ... ... staff survey meant that statistics on groups of staff with less than 10 correspondents were not reported. We will look at how numbers of ...

https://www.ombudsman.org.uk/.../APPROVED%20%20Board%20minutes...

Memorandum to the Public Administration and Constitutional Affairs ...

Compliance with both is mandatory and monitored through performance management information. Staff engagement. 28. Our latest staff survey (July 2016) puts our ...

https://www.ombudsman.org.uk/.../PACAC_PHSO_Memorandum_05_12_...

Complainant Feedback Survey 2014-15

A similar proportion said that when they first got in touch with us, staff clearly explained our complaints process and what we can and can't do. The majority ...

https://www.ombudsman.org.uk/.../Complainant_feedback_survey_2014-1...

Memorandum to the Public Administration and Constitutional Affairs ...

Nov 3, 2022 ... Despite the impact of the pandemic on staff at the time our 2021 staff survey was carried out, the overall staff engagement score rose from 66% ...

https://www.ombudsman.org.uk/.../PHSO%20Memorandum%20to%20PAC...

Search Results | Parliamentary and Health Service Ombudsman ...

PHSO Annual Report and Accounts 2016-17 (pdf). Jul 18, 2017 ... the results of the staff survey show low scores in a number of areas ... 1 June 2015 and 1 .

https://www.ombudsman.org.uk/search-results/annual%20report/10

Minutes (Final)

Nov 27, 2014 ... Annual Report and the staff survey. The Board requested that they are kept informed regarding progress on these issues. Jane Martin asked ...

https://www.ombudsman.org.uk/.../Board_minutes_27_November_2014.p...

Approved Minutes of the Board Open Session meeting held on 24 ...

Mar 24, 2021 ... How the survey results would be taken forward with staff to develop a constructive narrative. 10.3 The Board noted the report. 11. 2021/22 ...

https://www.ombudsman.org.uk/.../APPROVED%20%20Board%20minutes...

Pay gap report 2023

Our staff survey in 2022 found that 95% of both females and males were interested in their work and that 67% of females in comparison to 59% of males were ...

https://www.ombudsman.org.uk/.../Pay%20Gap%20Report%202023%20%...

Memorandum to the Public Administration and Constitutional Affairs ...

Oct 20, 2023 ... Staff survey results 2022. C. Positive Complainant feedback. Page 11. 11. Appendix A: Performance against the Service Charter.

https://www.ombudsman.org.uk/.../PHSO%20Memorandum%20to%20PAC...

PHSO response to PACAC inquiry report | Parliamentary and Health ...

Mar 31, 2023 ... ... staff training, and means we are prioritising the most serious complaints. ... the positive results of the 2021/22 staff survey,; the Peer Review ...

https://www.ombudsman.org.uk/.../phso-response-pacac-inquiry-report-0