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We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

We might partly uphold a complaint if: we found that your organisation got some things wrong, but not all the issues that were complained about or; the mistakes ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means ...

Dec 12, 2018 ... The two most common areas of complaint handling remained consistent with previous years. The largest areas we investigated and upheld complaints ...

Dec 5, 2014 ... So far this year, the Ombudsman Service has completed 2,532 investigations about the NHS in England and UK government departments and their ...

This section explains what happens if we uphold a complaint about an organisation. Making recommendations If we fully or partly uphold a complaint, we can ...

Dec 21, 2016 ... The Ombudsman service upheld 75% of complaints about the Home Office, compared to 39% about the Department for Work and Pensions, 36% about the ...

... the way the complaint was handled that the complainant may not have recognised. Upheld, partly upheld, and not upheld complaints. Most of the case summaries ...

We didn't uphold 299 complaints. A small number of complaints (35) were discontinued or resolved before the investigation had finished. In quarter 1 we upheld ...

In quarter 4, we upheld (fully or partly) 285 of the complaints that we investigated. We didn't uphold 275 complaints. A small number (51) of complaints were ...