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In quarter 3, we upheld (fully or partly) 222 of the complaints that we investigated. We didn't uphold 210 complaints. A small number (35) of complaints were ...

However, there has been a significant fall (from 43% in 2013-14 to 30% in 2014-15) in satisfaction for those whose complaint was partly upheld, as shown on the.

In quarter 2, we upheld (fully or partly) 217 of the complaints that we investigated. We didn't uphold 261 complaints. The table below shows how many complaints ...

If we find failings in some but not all of the issues raised, we will partly uphold the complaint. We accepted. 371 cases for investigation involving 393 health.

Feb 10, 2009 ... for the complainant. This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to.

Mrs B had serious complications following abdominal surgery. She complained that this was caused by failings of the Trust.

In 2014-15 the Parliamentary and Health Service. Ombudsman completed 3,274 NHS investigations. (79% of all investigations), and of these we upheld or partly ...

The complaint. A Law Centre complained to us about decisions the Legal Aid Agency made on legal aid applications for three of its clients. The three clients ...

The Pension Service rejected Mr V's claim and ICE upheld that decision. What we found. Mr V contacted us towards the end of 2013. There was no documentary ...

May 9, 2016 ... Among those whose complaints we fully upheld, 82% had confidence in the system handling their complaint and 89% said our final report made them ...