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What happened. Mrs B was discharged four days after surgery and had to be admitted a few days later as an emergency. She stayed in hospital for almost two ...

If we uphold your complaint it means that we found the organisation got things wrong and you have been negatively affected because of this. It also means things ...

Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

Dec 12, 2018 ... Ms O told us that, as a result, she had to resubmit the applications at additional cost and time. What we found. We fully upheld this complaint.

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation ...

Nov 23, 2023 ... This is broadly in line with the uphold rate for Detailed Investigations which was 68% in. 2022-23. A further three members had their complaints ...

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

Feb 10, 2009 ... This was so even in cases in which we did not uphold the original complaint. The Principles set out here are intended to promote a shared ...

We didn't uphold 275 complaints. A small number (51) of complaints were discontinued or resolved before the investigation had finished. In quarter 4 we upheld ...

Dec 4, 2017 ... ... a total of 524 investigations into 655 organisations, upholding on average 34% of complaints. Almost three-quarters of the Ombudsman's ...