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Nov 10, 2015 ... Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ...

Jun 17, 2015 ... ... a total of 618 complaints and upheld 41% of these complaints. In cases where the Ombudsman service doesn't uphold complaints, it is often ...

If after an assessment we decide that it is appropriate, we then begin a formal investigation. When we complete an investigation, we may fully uphold, partly ...

Dec 12, 2018 ... However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ...

Published today, the report explains... Press releases. Ombudsman upholds three in four complaints about the Home Office, report reveals. 21 December 2016.

If we fully uphold your complaint: this means we agree with your complaint. It means we found the organisation made mistakes or provided a poor service, and ...

NHS England upheld the decision to refuse the funding. Mr D complained to us that NHS England did not interpret Mrs D's needs correctly. The local clinical ...

They can then assess the efficiency of their own complaint ... complaints we accept for investigation and the number of investigated complaints we uphold.

If we fully or partly uphold the complaint, we can make recommendations to the organisations involved. Not all of the complaints that come to us go through our ...

Dec 4, 2017 ... ... the Ministry of Justice (MoJ). Of the cases investigated, the Ombudsman upheld 60% of at least part of the complaints about the Home Office ...