Search Results

Dec 12, 2018 ... However, we partly upheld just two complaints against HMRC in 2017-18, which related to a single complaint against HMRC and the Adjudicator's ...

With a lack of evidence, we could not make any clear finding on whether the Pension Service misadvised Mr V during this call. For that reason, we did not uphold ...

Jan 15, 2015 ... In the ombudsman landscape, it's a real challenge. As an impartial adjudicator and the final port of call in the complaints system, we uphold ...

Upheld Partly upheld Not upheld Other. Chart 1 provides a more detailed breakdown of the outcomes for health investigations we investigated in. Quarter 1 2018- ...

... a fault in the decision-making process. If we do find a specific fault and uphold your complaint, we will usually ask the NHS to take action. For example ...

... a more tangible remedy. The CCG agreed to this, so we upheld this part of the complaint. Putting it right. The CCG paid Mr D £200 compensation to recognise ...

... a mistake by the surgeon. As perforation is a recognised complication, we did not uphold this part of the complaint. Doctors did not communicate clearly ...

Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local ...

What if someone complains about your organisation · Putting things right. What happens if we uphold a complaint about an organisation · What our data tells us.

“Your complaint ... Participants perceived that the PHSO deliberately avoids investigating or upholding complaints where their findings may challenge significant ...