Our strategy 2022 to 2025

A voice for improvement in public services

Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

We consulted extensively, both with staff, with those who use our service and with our partner organisations, on the new direction set out in this strategy. They agreed that our approach is the right one. Now we must deliver.

Download our strategy 2022 to 2025 now.

Our objectives


"We are proud of our dedicated and skilled team who are eager to put this strategy into practice. We look forward to sharing our success with you in the months and years to come."

Our values

Our strategy is aligned with our values which have been developed in close consultation with our staff and all those who use our service. These are:

Our values: Independence, Fairness, Excellence, Transparency