Our strategy 2022 to 2025

A voice for improvement in public services

Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

We consulted extensively, both with staff, with those who use our service and with our partner organisations, on the new direction set out in this strategy. They agreed that our approach is the right one. Now we must deliver.

Download our strategy 2022 to 2025 now.

Our objectives

Objective 1

People who use public services have a better awareness of the role of the Ombudsman and can easily access our service

Objective 2

People we work with receive a high quality, empathetic and timely service, according to international Ombudsman principles

Objective 3

We contribute to a culture of learning and continuous improvement, leading to high standards in public service

"We are proud of our dedicated and skilled team who are eager to put this strategy into practice. We look forward to sharing our success with you in the months and years to come."

Our values

Our strategy is aligned with our values which have been developed in close consultation with our staff and all those who use our service. These are:

Is the information on this page useful?

Yes

Report a problem with this page

Thank you for your feedback.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)