About us
We currently have around 450 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2017-18, we completed 2676 investigations and 146 resolutions about 3192 organisations. We upheld 38% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
Our Shared Services team is an integral part of our organisation, providing high quality support to our clinical advice and casework teams, as well as to the other directorates within PHSO. Shared services are also responsible for the processing of information which comes into PHSO by email and post.
We are looking for flexible individuals with excellent customer service skills to join our team. You will be able to successfully manage a varied workload, have good organisational and administrative skills, and the ability to communicate effectively and show appropriate empathy. You will be dealing with internal colleagues and organisations within our jurisdiction, so you must be able to write clearly and effectively and have a good eye for detail.
This is an exciting opportunity to help make a difference to society. Feeding into our casework and wider processes means that the work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
PHSO work with third party recruiters, please note Reed may contact you to progress your application.
How to apply
Please submit your CV and Supporting Statement by 10AM 12th October 2021.