About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
Our Shared Services team is an integral part of our organisation, providing high quality support to our clinical advice and casework teams, as well as to the other directorates within PHSO. Shared services are also responsible for the processing of information which comes into PHSO by email and post.
We are looking for flexible individuals with excellent customer service skills to join our team. You will be able to successfully manage a varied workload, have good organisational and administrative skills, and the ability to communicate effectively and show appropriate empathy. You will be dealing with internal colleagues and organisations within our jurisdiction, so you must be able to write clearly and effectively and have a good eye for detail.
This is an exciting opportunity to help make a difference to society. Feeding into our casework and wider processes means that the work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
Full time is 36 hours per week, open to Job share applications, minimum 18 hours per week.
PHSO will welcome applications from Career Returners.
How to apply
Please submit your CV and supporting statement by 10AM Wednesday 24th November 2021.