Casework Publications Officer

As a Casework Publication Officer, you will be playing a pivotal role in helping PHSO to publish more of its casework. We want to make sure that our published decisions are of high quality, accessible, user-friendly, and on brand. 

This means the Casework Publication Officer will be responsible for supporting the publication of high quality work, and will also contribute to developing the publication process. This is why a keen eye for detail and an ability to show initiative will be essential in this role. 

This is also an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

Main duties
•    Complete data entry and case management system checks to identify cases that are suitable for publication
•    Thoroughly proofread casework decision statements and reports to ensure:
•    casework has been appropriately anonymised, in line with our de-identification policy
•    grammatical and typographical errors are corrected
•    casework decisions are in the appropriate format for publication
•    the content is in line with our House Style and Language guidelines.
•    Work collaboratively with internal stakeholders to ensure publication related activities are completed
•    Upload cases onto our digital publishing platform and resolve any technical or formatting issues that may arise
•    Develop and update a monthly report to document trends in published cases over time
•    Collate insight and make recommendations to continually improve the publication process
•    Work in collaboration with Communications and Public Affairs colleagues to support post-publication activities
•    Support the production of "what good looks like" examples to highlight good practice and model exceptional in-house writing style
•    Keep full, accurate and up-to-date records and audit trails on the casework management system
•    Support the Casework Publications Manager to manage and develop the online casework publishing platform

Generic duties
•    To support and engage with change in own area and across PHSO
•    To participate in learning and development activity and professional development as required in relation to the role
•    To contribute to an environment of continuous improvement and excellence
•    To provide excellent customer service to all internal and external stakeholders
•    To promote and support PHSO's vision and values
•    To complete any other duties commensurate with the role.

The Successful Applicant

The successful Casework Publications Officer will be able to demonstrate:

Essential
•    Excellent writing and editing skills, with experience of proofreading and attention to detail
•    IT literate with experience of working with content for digital platforms
•    The ability to analyse complex written material and identify and summarise key themes
•    Good planning and organisational skills and able to manage multiple deadlines
•    Ability to use own initiative and judgment to solve problems and work effectively in a fast-paced environment
•    Self-motivated and able to work with little day-to-day supervision from line manager
•    The ability to work collaboratively, seeking and applying feedback
•    Good interpersonal skills, with the ability to build relationships

Desirable
•    An awareness of public administration (central government in particular) or the NHS, and the context in which it operates

This job description is not intended to be exclusive or exhaustive. It is an outline indication of the areas of activity and may be amended to reflect the changing needs of the organisation. Post-holders are expected to undertake other duties and responsibilities commensurate with the nature, level, scope, and grade of the post.
What's on Offer

The successful Casework Publications Officer will receive:

•    Civil Service Pension scheme (min 26.6% employer contribution)
•    30-day holiday entitlement, + 2.5 extra statutory holidays on top of the normal public and bank holidays
•    Flexible working
•    Access to a wide variety of internal & external wellbeing support, 24/7 assistance programmes and health advice
•    Premium access to Headspace mindfulness and wellbeing app

PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation. Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.