About us
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases. In this period, the largest numbers of parliamentary complaints were about the Department for Work and Pensions, the Ministry of Justice, HM Revenue and Customs and the Home Office. The largest proportion of health complaints were about NHS hospital, specialist and teaching trusts, GPs and mental health, social care and learning disability Trusts.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
As a key member of the External Affairs and Insight Directorate, you will be responsible for leading and implementing communications activities to make it easier for people to find and use our service, improve understanding of our role, and share the insight from our casework.
You will have excellent writing skills, a creative mind-set and a successful track record of initiating and delivering impactful communications strategies and campaigns across a wide range of channels, as well as managing reputational issues in complex organisations.
This is a varied, exciting and busy role that would suit an experienced communications professional with a flexible, can-do approach. An awareness of public administration (central government in particular) or the NHS and the context in which it operates would be ideal but is not essential.
You will have:
- A strong understanding of media, marketing and digital communications coupled with a good news sense.
- Extensive experience of working in a busy and demanding communications function
- Experience of using a range of external communications channels, including printed materials, and effective targeting of new media channels.
- Proven success of meeting deadlines and managing under pressure.
How to apply
Your application should be in the form of written CV and supporting statement.
The written statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples to show how your knowledge, skills and experience meets the requirements of the person specification. Any of the competencies may be tested at interview.
You should take into account the person specification and the competencies required for the role. Applications should be submitted via our e-recruitment site no later than 10:00am on Tuesday 19 September 2017.