About us
PHSO currently have around 490 employees based at two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to PHSO through MPs, while those about the NHS in England are usually received directly from complainants
In 2019-20, PHSO completed 1210 investigations about 1420 organisations. They upheld 54% of the complaints investigated. This means they found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
Reporting to the Assistant Director of Communications your main focus will be to lead and implement communications activities to achieve PHSO’s strategic aims to make it easier for people to find and use their service, improve understanding of their role, and share insight from their casework.
About the role
Are you an experienced External Communications Manager looking for a new opportunity working for the Parliamentary and Health Service Ombudsman?
This role can be based out of either the Manchester or London offices and will involve hybrid working.
PHSO is the final stage for complaints about the NHS in England and public services delivered by the UK Government. They look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. The service is free for everyone.
When an investigation leads to an upheld complaint, PHSO seeks appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
PHSO work with third party recruiters, please note Reed may contact you to progress your application.
How to apply
Please submit your CV and supporting statement by 10AM Friday 15th October.