About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
We are looking for an ICT Service Manager with experience of leading ICT service teams, engaging and motivating them and creating an environment of continuous improvement, to support the achievement of PHSO’s strategic aims through the delivery of an effective customer focused ICT service.
You’ll have end to end responsibility for PHSO’s ICT services, and will provide specialist expertise in the development; management and performance of ITIL aligned processes and associated activities across the lifecycle.
It’s a fantastic time to join the organisation and the role will provide leadership and support as we continue the journey to modernising systems and digital transformation.
Reporting to the Assistant Director for ICT & Accommodation you will support the direction and management of the department, role modelling PHSO values and behaviours.
You know how to influence stakeholders and manage relationships effectively. You can build long-term strategic relationships and you know how to facilitate and deliver business outcomes.
The role will be based from our Manchester office and will offer the flexibility of home and office-based working.
Experience working within Central Government would be an advantage.
You will have:
• A passion for customer service with fantastic communication skills.
• In-depth understanding of Service Management Framework principles and processes and the ability to apply your knowledge.
• The skills to maintain focus on the whole life of service delivery.
• Skills to identify and explore opportunities for service and business improvement.
• A good understanding of core technical concepts related to the role and can apply those to improve service.
• Experience in procurement of ICT services and solutions.
How to apply
Please submit your CV and supporting statement by 11AM Wednesday 3rd November 2021.