Lead Service Manager

Closing date
11 August 2020 9:00am
Length of contract
Permanent
Salary
£48,333
Location
Manchester

About us

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

A fantastic opportunity has arisen to join our team as Lead ICT Service Manager, report to the ICT Director and a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve and progress through our digital and service transformation. You will be responsible for continuing to build on the improvements following the insource of services and recruitment of the team in 2019 and will develop a service roadmap.

You need to be a strong leader and able to manage a team, with a strong focus on customer service and the customer experience. You will lead by example, engaging and motivating the team, creating an environment of continuous improvement.

You will have end to end responsibility for PHSO’s ICT services and will provide specialist expertise in the development, management and performance of ITIL aligned processes and associated activities across the service lifecycle, including the transition of new services.

You will be responsible for managing major incidents, and must be confident in dealing with senior stakeholders and suppliers.

You will also be responsible for the ongoing development of the IT service management tool and explore opportunities to implement this for other internal service functions.

To be successful in this role you will be ITIL Qualified to a Manager or Managing Across the Lifecycle level or with equivalent experience.

 

 

 

 

How to apply

Please submit your CV and Supporting statement to our recruitment portal by 10am on the 11th of August 2020

Apply now