About us
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2016-17, we completed 4,239 investigations and 112 resolutions about 5,179 organisations. We upheld 36% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
Do you have experience of both internal and external stakeholder engagement?
We are currently recruiting for a Liaison Officer to join our team. As part of your role you will support PHSO’s Liaison Managers, acting as ambassadors for PHSO when carrying out relevant liaison activities.
The successful candidate will display excellent communication skills (including verbal and written) and interpersonal skills. As part of your role you will provide advice, guidance and support to organisations, in a variety of ways, on all aspects of the Ombudsman’s role and processes. You will deal with enquiries and challenges effectively to secure good outcomes.
You will be expected to write and prepare briefings for liaison meetings, including working with colleagues throughout the office to analyse casework and identify themes and issues to share with organisations, to help deliver service improvement.
This role offers a competitive benefits package including 30 days annual leave and flexible working hours.
How to apply
Applications should be submitted via our e –recruitment site no later than 10:00 am on 25th May. Interviews and assessments are due to take place on week commencing 28th May