Public Affairs and Insight Manager

We're looking for a proactive and dynamic Public Affairs and Insight Manager to help lead our policy and influencing work. This is a great opportunity for someone with experience of developing public policy and influencing stakeholders to help drive improvement in public services.

The Parliamentary and Health Service Ombudsman is the independent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments. We use insights from our casework to encourage improvement in public services.

The Public Affairs and Insight team is responsible for PHSO’s research, policy, stakeholder engagement and parliamentary accountability work. As one of three Public Affairs and Insight Managers you will have the opportunity to make a real impact. You will be expected to lead and support the delivery of policy, research and public affairs projects and will play a key role in helping identify and drive service improvements across the NHS and central government.

This role is currently home-based in accordance with Government guidance to work from home where possible. From September 2021, PHSO colleagues are likely to be working some days from home each week and some days from our central Manchester or central London office.

The successful candidate will have a generous basic holiday entitlement of 30 days and a further 2.5 days “extra statutory” holiday. We offer a flexible working scheme, childcare vouchers, bike loans, season ticket loans for travel to and from the office, and a subsidy for gym membership. You’ll also be eligible to join the Civil Service Pension Scheme and access our employee assistance programme for free advice and support on personal, financial and emotional issues.