About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone
About the role
We're currently recruiting a Senior Quality Officer to work with our Quality and Improvement team, based in our Manchester office.
Reporting to the Quality Manager you'll be responsible for the delivery of the quality assurance framework related to the quality control and assurance of our casework and compliance recommendations for the organisations we investigate and delivering key projects within the Quality Standard.
You will be expected to provide specialist quality sampling activity based on priorities and themes, audit casework and compliance recommendations and compare and report findings against policy led quality standards, measures and PHSO’s service charter commitments. You'll also support the development of policy, guidance training, tools and communications arising from projects.
The successful candidate will have in-depth understanding of quality control procedures and relevant legal standards, a working knowledge of data analysis and statistical methods as well as experience of working in an quality or improvement role.
How to apply
Please submit your CV and Supporting Statement by 10am on the 27th of May