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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Woman with broken arm was given no painkillers in A&E
Summary 1091 |
Miss T complained that when she went to A&E with a broken arm, she was not given any pain relief and that doctors failed to notice a wound on her elbow which subsequently became infected. She also complained she was not given pain relief when she went to A&E again the following week.
Missed opportunities to diagnose leukaemia sooner
Summary 1089 |
Mr F's son complained about the care his late father received at the Trust. He said the Trust had not diagnosed and treated his father's leukaemia at the earliest opportunity. He said the delay deprived the family of the opportunity to make Mr F's last days more comfortable and they were unaware of how much he was suffering.
Trust failed to adequately manage child's pain after appendix operation
Summary 1086 |
Mr B complained that his daughter's appendectomy procedure was delayed. He also said that after the operation there had been a delay giving her a catheter, and that her pain was not appropriately managed. Mr B said that the Trust's complaint handling was poor.