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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Teenager waited 10 years for a Home Office decision
Summary 2 |
Separated from his mother after she had to flee her home country, a 17 year old was able to rejoin her after the UK gave her asylum. But he spent all but two weeks of the next 10 years without legal status in the UK, waiting for the Home Office to decide his case.
Ombudsman asked the court to apologise for error
Summary 1 |
Mr B complained that a court entered a county court judgment against him in error as it had not followed its procedures correctly. He said it took over a year for the court to remove the judgment from the public record, which had caused him embarrassment and a financial loss.