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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
GP referral for baby boy was too slow
Summary 52 |
Ms A complained about how long it took her GP Practice to make a hospital referral for her son, leaving him without treatment when he was very unwell. She also raised a separate concern about prescriptions being wrong.
Concerns about maternity care after child birth
Summary 49 |
Ms B complained that after giving birth to twins, there was a delay in diagnosing she had a hernia, and she was wrongly told she had retained products of conception (parts of the placenta left in the womb after childbirth). Ms B said that that this resulted in her suffering significant pain, stress and depression.