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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Long delay in a GP's referral
Summary 32 |
Mr B visited his GP because of his headaches. His GP said that he would refer Mr B to a neurologist for further investigation of his symptoms but there was a long delay in making the referral.
Ambulance trust denied woman transport
Summary 25 |
Mrs L, who has difficulty walking, complained she was unfairly denied patient transport for her physiotherapy appointment despite getting transport regularly in the past.