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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Trust failed to diagnose and treat child's epilepsy
Summary 59 |
Miss K complained that the Trust failed to investigate her daughter J's symptoms, and this led to a delay in the diagnosis and treatment of her epilepsy. Miss K said that J was only diagnosed and treated 11 months later at another hospital.
No evidence of mistake during brain surgery
Summary 56 |
Mr A developed a loss of sensation in his hand. He believed this was caused by an anaesthetist failing to protect his arms while he was having brain surgery.
Hospital delayed transferring an older patient for X-ray after fall
Summary 54 |
Mr L complained that his mother, Mrs L, had a fall in hospital due to a lack of supervision. He also complained that staff failed to diagnose the resulting fracture in a timely manner and this caused additional suffering and damage. Furthermore, Mr L complained that his mother was transferred in a taxi rather than an ambulance.