Menu

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
NHS trust did not reassess older woman and so missed opportunity to give treatment
Summary 40 |
Mrs A complained that the Trust did not provide adequate care and treatment for her mother, Mrs B, after she was admitted to hospital with diarrhoea and vomiting. She also complained that the Trust did not keep adequate records of her mother's care, communicate appropriately with the family or handle her complaint properly.
Failings in care did not lead to patient's death
Summary 33 |
Mrs R's daughter, Mrs S, complained that her mother should have been cared for in an acute hospital rather than a community hospital and that she received poor care which resulted in her death.