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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Different views on reasonable adjustments
Summary 77 |
Mr K complained that the Practice did not consider his sleep disorder when dealing with him, or help him with his needle phobia and dietary advice. He complained he had not been supported during a crisis.
Due to lack of clear information, patient could not give informed consent before procedure
Summary 76 |
Ms A complained about the information she received before undergoing some gynaecological procedures. She said that she was not given enough information, in a manner that she could understand, before providing consent. She also complained that one of the procedures was not stopped when she requested this, and about symptoms she experienced afterwards.
Inadequate investigations did not amount to 'cover up'
Summary 75 |
Mrs D was diagnosed with breast cancer seven months after having a mammogram that was reported as 'normal'. She asked the Trust whether anything had been missed on the mammogram but got no response. She complained to NHS England (then a PCT) that the Trust's reluctance to respond made her feel as though they were hiding something. She complained to us, as neither the Trust nor NHS England gave her a clear answer.
Consultant delayed seeing terminally ill patient
Summary 74 |
Mr N's daughter-in-law, Mrs P, complained that his consultant failed to see him for several days after he was admitted, and that the nursing care Mr N received was inadequate. She also complained that the Trust handled her complaint about this poorly.