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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Trust's handling of hospital discharge caused unnecessary distress
Summary 122 |
Ms C complained that although she asked about transport well in advance, staff at first refused to arrange transport for her to return home after she was discharged from hospital. Furthermore, Ms C complained that staff were rude during the incident.
Consultant wrongly told patient that she did not have cancer
Summary 118 |
Trust staff told Mrs C, following surgery, that she was suffering from cancer that would require treatment. Three weeks later, a surgical consultant told her that a preliminary histology report indicated that there was no evidence of cancer.
Delivered or not delivered?
Summary 116 |
HM Passport Office (HMPO) paid compensation to an applicant for a UK passport for its poor handling of his complaint about its failure to return valuable documents. But it could not be held responsible for the non-receipt of the supporting documents.