Case summaries

Mrs B had been under the care of the ear, nose and throat department for several years because of ear problems. She had surgery that appeared to be uneventful but she was then admitted to hospital with an ear infection.

Ms J complained about two separate incidents during which there were delays in receiving an ambulance response from the East Midlands Ambulance Service NHS Trust.

Following a diagnosis of deep vein thrombosis, Ms E's haemoglobin levels were not monitored and she became so anaemic that she had to undergo a blood transfusion at the Trust.

Mrs D complained on behalf of her late mother, Mrs T. She complained about pain management and the administration of sedatives. We partly upheld her complaint.

Mr A had a history of facial pain and was referred to the maxillofacial (jaws and face) department.

A one-day-old baby suffered permanent brain damage because a nurse and two doctors made serious mistakes during a blood transfusion.

Mr K had a stroke in spring 2009. After his discharge from hospital, he received NHS-funded continuing health care and was discharged to the nursing home. In early summer 2012, his partner Ms L complained about the removal of possessions from Mr K's room and suggested that the change in layout of the room was not in his best interest. Ms L was subsequently told to stop visiting. After she complained about this, Ms L was allowed limited visits but restrictions were imposed and her contact with Mr K was supervised by members of staff.

Mr L's dentist agreed to refer him to the Trust's dental hospital for treatment. The dentist's records indicated that the dental practice faxed the referral to the Trust in late 2012.

Mrs C complained about the way a consultant psychiatrist conducted an appointment with her daughter.

Mrs D complained to us about the care her mother, Mrs R, received during her stay in a psychiatric unit in spring 2011. She was unhappy with the discharge planning arrangements and the care Mrs R received in the community after her discharge.