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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Trust and CCG followed Department of Health guidance
Summary 180 |
When Miss T's PIP breast implants ruptured, she approached the Trust and the Clinical Commissioning Group (CCG) to request a single mixed NHS/privately–funded procedure to remove and replace them.
Surgeon removed patient's organs unnecessarily
Summary 179 |
Mrs D had surgery to remove an ovary. The surgeon removed not only the ovary but her uterus, appendix and omentum without her consent or knowledge. After surgery her wound reopened, and the doctors at the hospital did not treat this properly.
Poor care given to patient with heart condition
Summary 177 |
Mr F had a hole in his heart and suffered from irregular heartbeats. He was referred to hospital, where he was seen by a doctor who failed to provide appropriate treatment before, sadly, Mr F died.
G4S handled complaint poorly
Summary 175 |
Mr J, who was detained in prison at the time, had been taking medication for a number of years. The prison GP stopped his medication without any warning, causing Mr J withdrawal symptoms.