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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Care provided met accepted standards
Summary 173 |
The care and treatment provided to a dying woman was in line with accepted standards, although communication with her family could have been better.
Poor complaint handling by trust
Summary 171 |
Mr P complained to us about the way that the Trust handled the complaints he made after he wrote to them asking for information.
Trust forced patient to accept restrictions on his liberty
Summary 168 |
Mr B was admitted to the Trust as a voluntary patient but was forced to accept limits on the amount of time he could be in the gardens of the hospital. He stayed at the Trust because of threats that he would be detained if he tried to leave.