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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
PCT failed to properly consider funding request
Summary 314 |
Mr J, who had a rare disfiguring condition, was refused funding for liposuction because the commissioning body, a primary care trust – the PCT used the wrong process to consider his application.
Failings in nursing care of woman in her nineties
Summary 312 |
Mrs P complained that the Trust had wrongly moved her mother, Mrs Q, to a nurse–led unit. Mrs P felt that this made Mrs Q's health deteriorate. Mrs P also felt that the care her mother received on the nurse–led unit was inadequate.
Patient was worried about poor outcome of operation
Summary 310 |
Mrs D was concerned that the surgeon who carried out a second operation on her abscess had not done the operation properly. She felt that this had led to her being seriously ill for a long time."
Misdiagnosis caused patient additional worry
Summary 305 |
Mr N was concerned about possible heart problems after an abnormal ECG. Trust staff carried out further investigations and diagnosed Mr N with a heart problem. He subsequently had investigations at another hospital which found he did not have this condition.