UK Central Government Complaint Standards

Header image of Complaint Standards

 

The UK Central Government Complaint Standards set out how organisations providing Government services should approach complaint handling. They have been co-developed with UK central Government departments, other public bodies and advice and advocacy groups.

Building on the good practice that already exists, they provide a consistent approach to complaint handling across Government departments. They will:

  • help your organisation deliver what service users want when they make a complaint
  • support colleagues to deliver good complaint handling day in, day out. 

Here are some steps to get you started with using the Complaint Standards.

Where to go if you need more information

If you need help or have any questions or feedback on the UK Central Government Complaint Standards materials, please contact the Ombudsman’s Liaison Team liaisonmanagers@ombudsman.org.uk.