Have your say on improving UK government complaint handling

Research has shown that people do not feel confident complaints are managed correctly or acted upon under existing public sector complaints processes. A new set of Complaint Standards for UK central government aims to change that. We want to hear what you think of these Standards.

Have your say in shaping a shared vision for public sector complaint handling by taking part in our survey. 

Watch the short animation below or read on to find out more.

New UK Central Government Complaint Standards

The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to public services.

The new Standards will focus on:

  • welcoming complaints in a positive way and recognising them as valuable insight for organisations
  • supporting a thorough and fair approach that accurately reflects the experiences of everyone involved
  • encouraging fair and accountable responses that provide open and honest answers as soon as possible
  • promoting a learning culture by supporting organisations to see complaints as opportunities to improve services.

Let us know what you think

Building on the success of the NHS Complaint Standards, we developed the UK Central Government Complaint Standards in partnership with government organisations, members of the public, and advice and advocacy groups.

Now we want to hear what you think these Standards should look like.

Click below to read the Complaint Standards and take our survey. The survey should take around 15 to 20 minutes and closes on 31 May 2022.

Have your say

Have your say - Easy Read