Good Complaint handling toolkit for UK central government organisations

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. There is also an organisational assessment tool so you can measure how well you meet the Complaint Standards.

The assessment tool helps organisations measure how well they meet the Complaint Standards.

Let us know what you think

If you need help or have any questions or feedback on the UK Central Government Complaint Standards materials, please contact the Ombudsman’s Liaison Team Liaisonmanagers@ombudsman.org.uk