Sample documents

These sample documents will help you deliver good complaint handling that meets the Complaint Standards.

Use this to help create your own policy on how you handle challenging interactions.

[WORD 1.05MB]

Is the information on this page useful?

Yes

Report a problem with this page

Thank you for your feedback.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)