The UK Central Government Complaint Standards set out how organisations providing government services should approach complaint handling. They have been co-designed with UK central government departments, other public bodies and advice and advocacy groups.
Building on the good practice that already exists, they provide a consistent approach to complaint handling across government departments. They will:
- help your organisation deliver what service users want when they make a complaint
- support colleagues to deliver good complaint handling day in, day out.
Here are some steps to get you started with using the Complaint Standards.