We want to encourage people with learning disabilities to complain when they experience poor service from the NHS or a government organisation.
Our easy read information
We try as much as possible to use easy to understand language on our website.
This page provides information for people with a learning disability, with some leaflets in easy read format, a video and posters. If you would like any information in easy read or other formats please contact us by emailing publications@ombudsman.org.uk.
We also have BrowseAloud software on our website which can read our web pages for you. It can also highlight text line by line - like reading with a ruler. This helps people with some forms of dyslexia.
What to do if you are not happy with your healthcare
This Easy read leaflet (PDF 4MB) explains what to do if you want to complain about the service you have received from a doctor, hospital, dentist or optician in the NHS in England.
If you are not happy with your healthcare, you can fill in our Easy read complaint form - NHS England (Word 2.9MB).
What the NHS in England should do if you are not happy with your healthcare
NHS England's Ask Listen Do campaign supports organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint.
The Easy read NHS Complaint Standards (PDF 4MB) explain what organisations should do when they get a complaint. They support Ask Listen Do by helping make it easier for people with a learning disability and autistic people to use the NHS complaints service.
What to do if you are not happy with a UK government service
This Easy read leaflet on complaining about a UK government service (PDF 652KB) explains what to do if you want to complain about the service you received from a government department or some other public organisation. For example, the Driver & Vehicle Licensing Agency (DVLA), the tax office (HM Revenue and Customs) or Jobcentre Plus.
This is our Easy read complaint form - UK government services (PDF 1.1MB) which you can fill in if you are not happy with a government service.
The Easy read Central Government Complaints Standards (PDF 970KB) explain what organisations should do when they get a complaint.
Financial remedy leaflet
This is our Easy read financial remedy leaflet (PDF 3.8MB). It tells you information about getting paid some money if a service gets things wrong.
Mediation leaflet
This is our Easy read mediation leaflet (PDF 9MB). It tells you about our service that helps you solve your problem with the organisation you have complained about.
Our Service charter
This is our Easy read Service charter (PDF 3MB). It tells you what we promise to do if you ask us to look at your complaint and what we need you to do.
Our Respectful behaviour policy
Our Easy read respectful behaviour policy (PDF 2.2MB) tells you what rules we have if people treat our staff badly.
Our Information promise
Our Easy read Information promise leaflet (PDF, 1MB) tells you how we will look after your information.
Our Privacy policy
Our Easy read Privacy policy (PDF 2.6MB) tells you how we use and look after information about you.
Other information available in easy read
Some of our reports are available in easy read format.
Do not attempt CPR (DNACPR) report
We published a report in March 2024 all about how to talk about Do Not Attempt CPR (DNACPR) in a better way.
Sometimes when a person is very poorly, their heart stops beating and they stop breathing. Doctors and nurses can try to make their heart start beating and help them breathe again. This is called giving someone CPR. Sometimes, doctors say that someone is too poorly and should not have CPR.
You can read about this in our DNACPR easy read report (PDF, 3MB).