We want to encourage people with learning disabilities to complain when they experience poor service from the NHS or a government organisation.
Our Easy Read information
We try as much as possible to use easy to understand language on our website.
This page provides information for people with a learning disability, with some leaflets in Easy Read format, a video and posters. If you would like any information in easy read or other formats please contact us by emailing firstname.lastname@example.org.
We also have BrowseAloud software on our website which can read our web pages for you. It can also highlight text line by line - like reading with a ruler. This helps people with some forms of dyslexia.
What to do if you are not happy with your healthcare
This Easy Read leaflet (PDF 4MB) explains what to do if you want to complain about the service you have received from a doctor, hospital, dentist or optician in the NHS in England.
NHS England's Ask Listen Do campaign supports organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint.
The Easy Read NHS Complaint Standards (PDF 4MB) explain what organisations should do when they get a complaint. They support Ask Listen Do by helping make it easier for people with a learning disability and autistic people to use the NHS complaints service.
What to do if you are not happy with a UK government service
This Easy Read leaflet on complaining about a UK government service (PDF 652KB) explains what to do if you want to complain about the service you received from a government department or some other public organisation. For example, the Driver & Vehicle Licensing Agency (DVLA), the tax office (HM Revenue and Customs) or Jobcentre Plus.
Our Service Charter
This is our Easy Read Service Charter (PDF 3MB). It tells you:
- what we promise to do if you ask us to look at your complaint
- what we need you to do.
Our Information Promise
This Easy Read leaflet tells you how we will look after your information.