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Ofcom had not decided it would not deal with Mr N in the future. However, it had not told Mr N when it had completed its investigation of his latest concerns.

It concluded that she had received appropriate care. However, it acknowledged that staff failed to communicate just how unwell Mrs A was and that staff did not ...

The Trust apologised to Mrs K for its inaccurate response about pain relief. It also prepared an action plan to address its communication failings and to make ...

Oct 12, 2022 ... Having a vehicle registered as a van with windows rather than a motor caravan means the owner can face a number of issues including higher fees ...

Ms H was told at a preoperative assessment that after her fibroids were removed she would be discharged from hospital within 24 hours and could go back to ...

The patient complained about a lack of continuity in their mental health care, and about the Trust's understanding and empathy.

Poor communication meant that family did not get chance to say goodbye before mother died. Summary 165 | May 2014. When an older patient died unexpectedly ...

They also complained about the Trust's poor communication and complaint handling. What happened. Ms B had a medical history of schizotypal personality disorder ...

Putting it right. The Trust apologised for the additional failings we found in our investigation and paid £500 to Mrs K's family in recognition of the avoidable ...

Poor communication by the Gambling Commission when it dealt with a complaint about the National Lottery ... Mr G complained about delays and lack of action by the ...