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NHS Complaint Standards 2021-22 pilot evaluation report

We ran a pilot across the NHS and independent healthcare sector to design that. The pilot's key objectives were to: • develop, test and refine supporting ...

https://www.ombudsman.org.uk/.../NHS_Complaint_Standards_2021_22_P...

The Art of the Ombudsman: leadership through international crisis

... a three-person Board 'who work together in a collegial way'271 - the tendency to operate collectively is built into the organisation's rules, culture and ...

https://www.ombudsman.org.uk/sites/.../Art_of_the_Ombudsman_WEB.pd...

From Manchester to Athens: next steps

May 26, 2022 ... commissioning a peer review to approach a relevant lead Ombudsman and together the two can consult on the list for any additional panel ...

https://www.ombudsman.org.uk/sites/.../Manchester_TO_Athens_Paper.pdf

Making Complaints Count: Supporting complaints handling in the ...

Jul 15, 2020 ... PHSO formed a working group to co-design a. Complaint Standards Framework. This consisted of UK health and social care regulators, other ...

https://www.ombudsman.org.uk/.../%28HC%20390%29%20-%20Making%...

1 PHSO BOARD OPEN SESSION MEETING 13 December 2018 ...

Dec 13, 2018 ... programme design. 19.6 Ruth Sawtell said that she was ... agreed, a full list of all Board and Committee dates will be issued, together.

https://www.ombudsman.org.uk/.../Minutes-Board%20Open%20Session-13...

The Ombudsman's Annual report and accounts 2023 to 2024

Jul 15, 2024 ... By working together, we can achieve great things. Gill Kilpatrick. Acting Chief Executive Officer. Page 12. 12. Performance report.

https://www.ombudsman.org.uk/.../Ombudsmans_Annual_Report_2023_2...

' It was refreshing to be treated as an individual and not just a number.'

Jan 1, 2011 ... of MPs referred complaints to us. Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ...

https://www.ombudsman.org.uk/sites/.../Annual-Report%202010-2011_1.p...

Report on selected summaries of investigations by PHSO Feb and ...

but this was good luck rather than design. Putting it right. The Trust ... together with Mr and Mrs W's views, to identify which investigations or ...

https://www.ombudsman.org.uk/.../Report_on_selected_summaries_of_inv...

The Ombudsman's Annual Report and Accounts 2018-2019

Jul 17, 2019 ... That is why we have continued to invest heavily in caseworker training, as well as designing and developing a ground-breaking. Ombudsman ...

https://www.ombudsman.org.uk/.../PHSO_Annual_Report_and_Accounts_...

Invitation to Tender Agency Recruitment Services Framework

Please nominate individuals for key roles and include their CVs in an annex together with details of their expected responsibilities; ... (a) designs furnished by ...

https://www.ombudsman.org.uk/.../Invitation%20to%20Tender%20-%20A...