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PROCUREMENT INVESTIGATION September 2014

Sep 13, 2014 ... ... design the associated architecture and governance at a cost of ... In. 1998 the Ombudsman and the consultant decided to form a company together, ...

https://www.ombudsman.org.uk/.../PHSO_procurement_investigation_Sept...

An investigation into HS2's failure to communicate with a family ...

Dec 6, 2018 ... worked together on a number of previous complaints, met professionally but held no personal relationship outside their professional roles ...

https://www.ombudsman.org.uk/.../An%20investigation%20into%20HS2%...

DRAFT – MINUTES OF THE PHSO ADVISORY BOARD MEETING

Mar 25, 2014 ... design and improve our service provision. It had also informed ... a diverse skills mix; and, an increasing focus on customers and the ...

https://www.ombudsman.org.uk/sites/.../Board_minutes_25_March_2014.p...

Responsive and Accountable?

Dec 11, 2012 ... Through the Cross-Government Complaint. Handling Forum, those directly involved in handling complaints have come together to share best practice ...

https://www.ombudsman.org.uk/.../Responsive_and_accountable_parliame...

Report on Complaint Standards consultation

• Design effective reporting on how the Standards are being embedded ... managing patient safety incidents must work closely together to align their approaches.

https://www.ombudsman.org.uk/.../Report_on_Complaint_Standards_consu...

1 PHSO BOARD OPEN SESSION MEETING 14 December 2017 ...

Dec 14, 2017 ... The design was for a short, focussed piece of work and was cost ... the Service Charter, together with our internal quality data and feedback.

https://www.ombudsman.org.uk/.../PHSO%20Board%20Minutes-14%20De...

Identifying a complaint

Talk with staff or other organisations that can provide advice and support. Together, you can agree the best way to provide a full and comprehensive response to ...

https://www.ombudsman.org.uk/sites/.../5_Identifying_a_Complaint_01.pd...

The Ombudsman's annual report and accounts 2022 to 2023

Jul 19, 2023 ... Building costs and IT costs together make up a further 12%. COVID-19 ... I design procedures in line with my responsibilities, outlined ...

https://www.ombudsman.org.uk/.../PHSO%20Annual%20Report%20and%...

About the Complaint Standards Framework

The Framework draws upon the wealth of good practice and guidance for complaint ... sector in England worked together to help create the Framework's design ...

https://www.ombudsman.org.uk/.../About_the_Complaint_Standards_Fram...

Memorandum to the Public Administration and Constitutional Affairs ...

Oct 20, 2023 ... This is a mechanism which brings together healthcare regulators and oversight bodies to consider serious concerns about care providers. The ...

https://www.ombudsman.org.uk/.../PHSO%20Memorandum%20to%20PAC...